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Heintzman Leadership Award

Honouring outstanding leadership and the promotion of citizen-centred service in the Canadian public sector.
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Councils

PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery.
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Research and Publications

Find out how citizens and businesses view public sector services at all levels of government.
Measure and Benchmark

Compare and benchmark client satisfaction levels within your organization.
Learning and Training

Flexible training options and certifications centered on service delivery excellence.
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Upcoming events

Workshops and learning events for public servants.

Learning and Training

The Institute for Citizen-Centred Service respectfully acknowledges that we live and work on the traditional lands of the Indigenous Peoples (Inuit, First Nations, Métis) of Canada. We honour the ancestry, heritage, and gifts of the Indigenous Peoples and give thanks to them.