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Institute for Citizen-Centred Service
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Learning and Training

  • Certified Service Manager
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  • Individual modules
    • Citizen-Centred Service Design
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    • Public Service Delivery Fundamentals
    • Listening to and Understanding Citizens
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  • © 2026
The Institute for Citizen-Centred Service respectfully acknowledges that we live and work on the traditional lands of the Indigenous Peoples (Inuit, First Nations, Métis) of Canada. We honour the ancestry, heritage, and gifts of the Indigenous Peoples and give thanks to them.
Institute for Citizen-Centred Service