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Heintzman Leadership Award

Honouring outstanding leadership and the promotion of citizen-centred service in the Canadian public sector.
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PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery.
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Find out how citizens and businesses view public sector services at all levels of government.
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Compare and benchmark client satisfaction levels within your organization.
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Flexible training options and certifications centered on service delivery excellence.
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Strategic Plan

The Institute for Citizen-Centred Service respectfully acknowledges that we live and work on the traditional lands of the Indigenous Peoples (Inuit, First Nations, Métis) of Canada. We honour the ancestry, heritage, and gifts of the Indigenous Peoples and give thanks to them.