The ICCS supports pan-Canadian engagement by convening senior leaders from all levels of government, federal, provincial, territorial and municipal partners. We collaborate on shared priorities that improve public sector service delivery for citizens including digital service delivery and strengthen trust in digital systems across Canada. The ICCS, as a neutral, service-led entity, provides a collaborative space where jurisdictions can align, navigate emerging challenges, and turn shared needs into practical, reusable guidance to identify pan-Canadian solutions.
Working with public sector service delivery leaders across Canada, the ICCS provides a central role connecting the dots between policy, operations, and delivery. Bringing together cross-jurisdiction working groups and communities of practice to share lessons learned, develop common terminology, and identify opportunities to reduce duplication. As part of its key role in enabling and advancing this work, the ICCS supports the planning, coordination, and delivery of a wide range of initiatives.
This includes enabling the development of shared resources—such as playbooks, briefing materials, and tools—but also the orchestration of meetings and events that bring together leaders and practitioners from across the country. Through this integrated support, the ICCS helps foster collaboration, sustain momentum, and ensure that shared priorities are advanced in a cohesive and impactful way.
The Institute also enables engagement through targeted roundtables, knowledge-sharing sessions, and collaborative pilots that help members test solutions before scaling. By translating collaboration into actionable outputs, the ICCS helps members move from conversation to implementation—together, and at a pan-Canadian scale.
