What is the ICCS?
We are a not-for-profit organization dedicated to improving service delivery for Canadians when interacting with all levels of government. We champion a people-centered approach in the public sector through our activities:
- provide a neutral platform for inter-jurisdictional collaboration and shared learning for the public service delivery community in Canada;
- provide strategic planning and secretariat services to senior public sector leadership teams focused on pan-Canadian collaboration;
- monitor and measure the progress of the Canadian public sector in improving satisfaction with service delivery; and,
- promote cost-effective public-sector service delivery through sharing of best practices, approaches, tools, and publications.
Features
Learning
Project Management for Service Delivery, November 13, 14, 17, and 18, 2025 (1pm to 4pm ET) $695 plus applicable taxes
Join this interactive workshop and learn the roles of various stakeholders including the sponsor and project manager. Using a case study, participants will follow a detailed Project Management Process and will begin the development of a project plan.
PARTNERSHIPS
Meet our Board of Directors Series
The ICCS is pleased to introduce you to members of our Board of Directors. Meet Kathryn Bulko, who is the Executive Director for the Municipal Information Systems Association of Canada (MISA Canada). We are grateful for her expertise and leadership in advancing citizen-centred service priorities of all levels of government across Canada.
LEARNING
3-part series: Find the Right Option for Your Service’s Legacy Technology
Join the Options Analysis workshop series to assess an existing service and find the right technology path forward. Across Canada, governments are dealing with aging legacy systems and technologies that underpin key services.
