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Inter-jurisdictional councils collaborating and focusing on service delivery.

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Common Measurements Tool

About the CMT

An easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions and adjusting for common factors.

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Benchmarking Service

CMT users can request a customized benchmarking report to quantitatively gauge how their results rank against those of peer organizations.

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Sharon Squire

Winner of the 2018 Heintzman Leadership Award

About the Heintzman Award

2019 Nominations

Do you know an outstanding Canadian public sector leader who has transformed the quality of citizen-centred service across Canada?

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Research Resources

May 03, 2019 • apolitical
Ten years on: What’s next for behavioural insights?
Opinion: Success has been built on three Es — empirical, experimental, ethical.It has been over 10 years since the influential book “Nudge” by Richard...

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