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Fundamentals of Public Sector Service Excellence for Managers
The government’s emphasis on Results and Delivery underscores the need for an understanding of the basics in the way in which public servants approach service delivery. Service management excellence is core to achieving the government’s priorities.

Research Resources

Jun 07, 2018 • Security Boulevard
The state of security RSA special report: The big trends shaping cybersecurity today.
Security teams face enormous challenges. Not only from attackers who are always looking for new ways to get to their applications and data, but also the constant evolution of the very technologies security professionals must defend. This report covers a handful of the mega-trends that will drive security in the year ahead. These trends include the continued adoption of DevSecOps, AI and Machine Learning, security hybrid cloud environments, container security, and increased regulatory tightening,

May 24, 2018 • IBM Institute for Business Value
Digital Reinvention: preparing for a very different tomorrow
Social media, mobile, analytics, cloud and other technologies have allowed for people, businesses and governments to be unprecedently interconnected. The authors argue that these technologies have dislocated traditional industry definitions and are fundamentally altering business economics. To succeed in this environment and ensure success, companies must digitally reinvent themselves by opening up to external influences, forming new partnerships, and promoting digital mobilization.

May 24, 2018 • IBM Institute for Business Value
Digital Reinvention in action: what to do and how to make it happen
The authors coin today's economy the everyone-to-everyone (E2E) economy, an economy based on collaborative and seamless business ecosystems. To accommodate the needs of E2E, businesses must digitally reinvent their enterprises by offering customers compelling new experiences, establishing new focus, building new expertise and devising new ways of working.

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