Inter-jurisdictional councils collaborating and focusing on service delivery.
About the Councils
An easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions and adjusting for common factors.
Measure Your PerformanceCMT users can request a customized benchmarking report to quantitatively gauge how their results rank against those of peer organizations.
Start Benchmarking21st Annual CSPN Customer Experience Conference
This exclusive conference brings together senior industry professionals across all industries and verticals to talk all things CX, Customer Service, Digital Trends and much more. The theme for this conference is “Modernizing the Customer Experience”. ICCS will be attending as a business partner of the CSPN. For discounted registration, use code "ICCSPN".
ICCS Presents: The "Future of Citizen Centricity" Webinar
ICCS is pleased to have Mr. Sumair Sayani of Eiryam present his "Future of Citizen Centricity" webinar. Mr. Sayani will lead an engaging dialogue about the future of digital government service, and how your organization can leverage Big Data and Artificial Intelligence in the pursuit of service excellence. Join us for this free webinar session to learn more about Mr. Sayani's pilot project on accelerating data leverage to improve public service, and how you can get involved. Virtual seating is limited to 100 participants.
Fundamentals of Public Sector Service Excellence for Managers
The government’s emphasis on Results and Delivery underscores the need for an understanding of the basics in the way in which public servants approach service delivery. Service management excellence is core to achieving the government’s priorities.
Fundamentals of Public Sector Service Excellence for Managers
The government’s emphasis on Results and Delivery underscores the need for an understanding of the basics in the way in which public servants approach service delivery. Service management excellence is core to achieving the government’s priorities.
