Jan 10, 2019 • Inter-American Development Bank
Innovations in Public Service Delivery Issue No. 6 The Management of Integrated Service Delivery: Lessons from Canada
For several years, the Inter-American Development Bank (IDB) has been working with governments in Latin America and the Caribbean to strengthen their institutional capacities and simplify administrative procedures as a way to improve the quality of public services. This support includes both technical and financial assistance and encompasses the sharing of knowledge to better understand the drivers of government innovation. Analyses made on this background have allowed us to perceive the necessary balance between the promotion of innovation and the strengthening of institutionality, while seeking a sustainable modernization of governments, as key elements of change. As part of these efforts, the IDB has brought together and highlighted relevant experiences and lessons through a publication series titled Innovations in Public Service Delivery. This paper, the sixth issue of the series, focuses on Canada’s citizen-centered model.

Dec 14, 2018 • Government Technology
2018: Highlights from the Year in Data (Infographic)
Throughout the year, the Center for Digital Government surveys cities, counties and states driving public-sector technology forward. Here are some takeaways from those surveys and a look back at the year in gov tech.

Nov 28, 2018 • ESDC
First results from the 2017 Canadian Survey on Disability
The 2017 CSD was released by Statistics Canada (STC) on Wednesday, November 28, 2018. Among the products being released is an analytical article co-authored by Employment and Social Development Canada (ESDC) and STC which provides profiles of adults 15 and older with disabilities with respect to demographics (e.g., disability rates), employment, and income. This article provides a first snapshot of adults with disabilities using the 2017 CSD. More in-depth analysis of these and other issues will be conducted over time. This article represents the first public release of new data on poverty among persons with disabilities since the August 21, 2018, release of Opportunity for All: Canada’s First Poverty Reduction Strategy (PRS) using Canada’s official poverty line (based on the Market Basket Measure).