A centre of excellence for knowledge, collaboration and innovation in public sector service delivery


Stay on top of the latest research in public-sector service delivery.

Research Products


Expand and certify your knowledge in public sector service excellence.

Learning Programs


Inter-jurisdictional councils collaborating and focusing on service delivery.

About the Councils

Common Measurements Tool

About the CMT

An easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions and adjusting for common factors.

Measure Your Performance

Benchmarking Service

CMT users can request a customized benchmarking report to quantitatively gauge how their results rank against those of peer organizations.

Start Benchmarking


Sharon Squire

Winner of the 2018 Heintzman Leadership Award

About the Heintzman Award

2019 Nominations

Do you know an outstanding Canadian public sector leader who has transformed the quality of citizen-centred service across Canada?

Submit a Nomination

Upcoming Events



Fundamentals of Public Sector Service
New public course offering! This workshop is open to public service managers across all four levels of government (Municipal, Regional, Provincial and Federal) in all jurisdictions in Canada. Delivered directly to your desktop virtually, this live facilitator-led session eliminates the need for travel.



MSDO 2019 Conference
Get ready for another great opportunity to network with great colleagues from across Canada. Like all MSDO conferences, there will be lots of fun social events and great sessions.

Research Resources

Jun 01, 2019 • European Commission
The Future of Government 2030+: A Citizen Centric Perspective on New Government Models
The objective of this project is to explore emerging societal challenges, analyse trends in a rapidly changing digital world and launch and EU-wide de...

Browse All Resources