A centre of excellence for knowledge, collaboration and innovation in public sector service delivery

Research

Stay on top of the latest research in public-sector service delivery.

Research Products

Learning

Expand and certify your knowledge in public sector service excellence.

Learning Programs

Councils

Inter-jurisdictional councils collaborating and focusing on service delivery.

About the Councils

Common Measurements Tool

About the CMT

An easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions and adjusting for common factors.

Measure Your Performance

Benchmarking Service

CMT users can request a customized benchmarking report to quantitatively gauge how their results rank against those of peer organizations.

Start Benchmarking

Upcoming Events

May

31

ICCS Presents: The "Future of Citizen Centricity" Webinar
ICCS is pleased to have Mr. Sumair Sayani of Eiryam present his "Future of Citizen Centricity" webinar. Mr. Sayani will lead an engaging dialogue about the future of digital government service, and how your organization can leverage Big Data and Artificial Intelligence in the pursuit of service excellence. Join us for this free webinar session to learn more about Mr. Sayani's pilot project on accelerating data leverage to improve public service, and how you can get involved. Virtual seating is limited to 100 participants.

Jun

13

Fundamentals of Public Sector Service Excellence for Managers
The government’s emphasis on Results and Delivery underscores the need for an understanding of the basics in the way in which public servants approach service delivery. Service management excellence is core to achieving the government’s priorities.

Oct

17

Fundamentals of Public Sector Service Excellence for Managers
The government’s emphasis on Results and Delivery underscores the need for an understanding of the basics in the way in which public servants approach service delivery. Service management excellence is core to achieving the government’s priorities.

Dec

05

Fundamentals of Public Sector Service Excellence for Managers
The government’s emphasis on Results and Delivery underscores the need for an understanding of the basics in the way in which public servants approach service delivery. Service management excellence is core to achieving the government’s priorities.

Latest News & Resources