Stepping Up As A Team Leader - March 21st, 2025 (1 - 4pm ET), $399 (plus applicable taxes)

A partnership between the Institute for Citizen-Centred Service and the Institute on Governance to support public servants in their professional development.

This course equips emerging and current frontline leaders with practical insights and tools to enhance leadership and management skills. Participants will review what is expected of them in their role as a frontline leader, approaches to personal and professional development and a pragmatic approach to delegating, managing their time and workload.

Learning Objectives:

By the end of this webinar, participants will be able to:

• Recognize and perform the roles and responsibilities of a frontline leader effectively.
• Discuss the importance of relationship building and reflect on concrete approaches to build them.
• Understand the significance of emotional intelligence in leadership and enhance their own emotional competencies.
• Develop strategies to improve personal effectiveness and confidence as a manager.
• Employ practical techniques for time management, workload management, and prioritization and delegation.
• Set and achieve realistic personal development goals.