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Heintzman Leadership Award

Honouring outstanding leadership and the promotion of citizen-centred service in the Canadian public sector.
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PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery.
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Find out how citizens and businesses view public sector services at all levels of government.
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Compare and benchmark client satisfaction levels within your organization.
Learning and Training

Flexible training options and certifications centered on service delivery excellence.
Contact Us

Upcoming ICCS workshops

The Client Journey, March 5, 2026 (12:30 pm to 4:30 pm, ET) $325 plus applicable taxes

Guide to Service Improvement March 12, 2026 (12:30 pm to 4:30 pm, ET) $325 plus applicable taxes

Designing Service Standards — March 19, 2026 (12:30 pm to 4:30 pm, ET) $325 plus applicable taxes

Project Management for Service Delivery, March 24, 25, 26, and 27, 2026 (1 pm to 4 pm ET) $695 plus applicable taxes

Learning and Training

The Institute for Citizen-Centred Service respectfully acknowledges that we live and work on the traditional lands of the Indigenous Peoples (Inuit, First Nations, Métis) of Canada. We honour the ancestry, heritage, and gifts of the Indigenous Peoples and give thanks to them.