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Heintzman Leadership Award

Honouring outstanding leadership and the promotion of citizen-centred service in the Canadian public sector.
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PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery.
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Compare and benchmark client satisfaction levels within your organization.
Learning and Training

Flexible training options and certifications centered on service delivery excellence.
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Upcoming ICCS workshops

Service Improvement Bootcamp

Are you ready to take your organization to the next level? This bootcamp is designed to streamline your operations, boost productivity, and enhance client satisfaction. Don't miss out on the opportunity to transform your organization by measuring the impact of your improvements and managing your client's expectations. Contact us today to learn more and get started on your journey to success!

Option 1 :
Save by signing up for all 3 Service Improvement Bootcamp workshops
- cost $895 (plus applicable tax)

Option 2 :
Choose individual Service Improvement Bootcamp workshops
- cost $325 each (plus applicable tax)

Learning and Training

The Institute for Citizen-Centred Service respectfully acknowledges that we live and work on the traditional lands of the Indigenous Peoples (Inuit, First Nations, Métis) of Canada. We honour the ancestry, heritage, and gifts of the Indigenous Peoples and give thanks to them.