Upcoming ICCS workshops

Learning and Training

• Certified Service Manager
• Certified Service Professional
• Individual modules
  • Citizen-Centred Service Design
  • Becoming Citizen-Centric
  • Public Service Delivery Fundamentals
  • Listening to and Understanding Citizens
  • Continuous Service Improvement
  • Becoming an Inclusive Leader
  • Building Service Culture
  • Effective Service Delivery Management
• Upcoming ICCS workshops
  • Designing Service Standards, March 19 an 20, 2025 (1pm to 3pm, ET) $295 plus applicable taxes
  • Stepping Up As A Team Leader — March 21^st, 2025 (1 — 4pm ET), $399 (plus applicable taxes)
  • Project Management for Service Delivery, March 24, 25, 26 and 27, 2025 (1pm to 4pm ET) $695 plus applicable taxes
  • Leading Your Team — March 28^th, 2025 (1 — 4pm ET), $399 (plus applicable taxes)
  • The Client Journey, April 29 and 30, 2025 (1pm to 3pm, ET) $295 plus applicable taxes)
• Upcoming events