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Heintzman Leadership Award

Honouring outstanding leadership and the promotion of citizen-centred service in the Canadian public sector.
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PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery.
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Find out how citizens and businesses view public sector services at all levels of government.
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Compare and benchmark client satisfaction levels within your organization.
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Flexible training options and certifications centered on service delivery excellence.
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Information and Communication Technology Policy

The FPT Information & Communication Technology Policy (ICT Policy) Community of Practice was established in 2014 at the direction of the Public Sector Chief Information Officer’s Council (PSCIOC) representing all federal, provincial and territorial governments. The ICT Policy CoP enables participating governments to exchange information, policies and best practices related to ICT Policy.

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The Institute for Citizen-Centred Service respectfully acknowledges that we live and work on the traditional lands of the Indigenous Peoples (Inuit, First Nations, Métis) of Canada. We honour the ancestry, heritage, and gifts of the Indigenous Peoples and give thanks to them.