What is the ICCS?
We are a not-for-profit organization dedicated to improving service delivery for Canadians when interacting with all levels of government. We champion a people-centered approach in the public sector through our activities:
- provide a neutral platform for inter-jurisdictional collaboration and shared learning for the public service delivery community in Canada;
- provide strategic planning and secretariat services to senior public sector leadership teams focused on pan-Canadian collaboration;
- monitor and measure the progress of the Canadian public sector in improving satisfaction with service delivery; and,
- promote cost-effective public-sector service delivery through sharing of best practices, approaches, tools, and publications.
Features
Research
Citizens First is evolving, and your jurisdiction can help lead the way.
Citizens First 2026 - will include an enhanced focus on established digital platforms and emerging technologies like AI-powered services, mobile applications, and digital wallets. The study will explore how established digital platforms and emerging technologies are shaping service delivery and citizen expectations.
PARTNERSHIPS
Meet our Board of Directors Series
The ICCS is pleased to introduce you to members of our Board of Directors. Meet Kathryn Bulko, who is the Executive Director for the Municipal Information Systems Association of Canada (MISA Canada). We are grateful for her expertise and leadership in advancing citizen-centred service priorities of all levels of government across Canada.
LEARNING
3-part series: Find the Right Option for Your Service’s Legacy Technology
Join the Options Analysis workshop series to assess an existing service and find the right technology path forward. Across Canada, governments are dealing with aging legacy systems and technologies that underpin key services.
