A centre of excellence for knowledge, collaboration and innovation in public sector service delivery

Research

Stay on top of the latest research in public-sector service delivery.

Research Products

Learning

Expand and certify your knowledge in public sector service excellence.

Learning Programs

Councils

Inter-jurisdictional councils collaborating and focusing on service delivery.

About the Councils

Common Measurements Tool

About the CMT

An easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions and adjusting for common factors.

Measure Your Performance

Benchmarking Service

CMT users can request a customized benchmarking report to quantitatively gauge how their results rank against those of peer organizations.

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Awards

Sharon Squire

Winner of the 2018 Heintzman Leadership Award


About the Heintzman Award

2019 Nominations

Do you know an outstanding Canadian public sector leader who has transformed the quality of citizen-centred service across Canada?

Submit a Nomination

Research Resources

May 01, 2019 • eGain
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
As a pioneer in AI for contact center customer service and customer engagement, eGain has not only developed cutting-edge technology but also best p...

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