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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • December 12, 2019
    Free webinar – Benefits of subscribing to Citizens First 2020

    This Citizens First 2020 is the latest in a series of research initiatives sponsored by the Institute for Citizen-Centred Service. This study focuses on offering Canadian public sector managers insight into citizens’ views of government services, and on identifying trends. Register today.

  • February 3, 2020
    Public Sector Leadership Conference 2020

    Times are changing rapidly. And with change comes uncertainty. Technological, social, and economic disruptions are revolutionizing the ways the public sector operates and how policies are created. As a public sector leader, are you equipped to strategically navigate, monitor, and embrace these disruptions?

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