Advancing citizen-centred service delivery in the Canadian public sector.

What is the ICCS?

Circles

We are a not-for-profit organization dedicated to improving service delivery for Canadians when interacting with all levels of government. We champion a people-centered approach in the public sector through our activities:

  • provide a neutral platform for inter-jurisdictional collaboration and shared learning for the public service delivery community in Canada;
  • provide strategic planning and secretariat services to senior public sector leadership teams focused on pan-Canadian collaboration;
  • monitor and measure the progress of the Canadian public sector in improving satisfaction with service delivery; and,
  • promote cost-effective public-sector service delivery through sharing of best practices, approaches, tools, and publications.

Features

Learning

Upcoming 2025 ICCS workshops

Organizations need to focus on citizen satisfaction and service improvement priorities to truly meet citizens' needs. Learn how in our upcoming and engaging workshops!

Learning

New course offerings - March 2025

We are excited to announce a new partnership with the Institute on Governance to provide a broader range of learning offerings for our members.