Play­books

Playbooks offer a "way to try something new, a way to look at a problem slightly differently than you have before". Playbooks provide tips, strategies, examples, and best practices to help you look at ways to meet the increasing expectations of citizens/clients for a positive and simple experience.


Analytics Playbook

Commissioned by PSSDC's Data Driven Intelligence Working Group

Behavioural Insights Playbook

Commissioned by PSSDC's Channel Shifting Working Group

BN Playbook

Commissioned by PSSDC's Service to Business Working Group

Service Partnerships Playbook

Commissioned by the PSSDC's Service Network Collaboration Working Group