Playbooks offer a "way to try something new, a way to look at a problem slightly differently than you have before". Playbooks provide tips, strategies, examples, and best practices to help you look at ways to meet the increasing expectations of citizens/clients for a positive and simple experience.
Behavioural Insights Playbook, commissioned by the PSSDC's Channel Shifting Working Group (Feb 2017)
Guide des sciences du comportement pour un changement de canal, commandé par le CPSSP
Digital Services Design Playbook – version 2.0 - provided by ISED (Feb 2017) - available in English only