Playbooks offer a "way to try something new, a way to look at a problem slightly differently than you have before". Playbooks provide tips, strategies, examples, and best practices to help you look at ways to meet the increasing expectations of citizens/clients for a positive and simple experience. 

Behavioural Insights Playbook

Commissioned by PSSDC's Channel Shifting Working Group

BN Playbook

Commissioned by the PSSDC's Service to Business Working Group