Service Network Collaboration

  • Service Network Collaboration (SNC) refers specifically to inter-jurisdictional collaboration in delivering services through a shared service network. The level of integration can vary depending on the service network channel (in-person offices, call centres, online platforms, etc.), based on jurisdictional prerogative, along a Collaborative Continuum
  • The SNC Working Group consists of:
    • Employment and Social Development Canada/Service Canada (Chair)
    • Immigration, Refugees and Citizenship Canada
    • British Columbia
    • Manitoba
    • Ontario
    • Nova Scotia

The Drive Toward Collaborative Service Networks

DIGITAL

  • As jurisdictions continue to implement digitally-delivered service options, the in-person network will need to adapt its current service model
  • Given the current trend towards digital-based service delivery, the remaining service delivery networks are poised to undergo a major shift in client volume and characteristics

CLIENT-CENTRIC SERVICE

  • Inter-jurisdictional collaboration would help to improve client service through a single point of service

COST REDUCTION

  • Integrated service delivery networks also enable inter-jurisdictional work distribution across a larger network, maximizing efficiency of the existing capacity