Public Sector Service Delivery Council (PSSDC)

The PSSDC was created in 1998 to bring together service leaders from the federal, provincial and territorial governments to share information and best practices. Subsequently, regional representatives of municipal governments also joined the Council who are currently appointed through the Municipal Service Delivery Officials organization. The PSSDC has supported a research agenda to gain a better understanding of what drives excellence in public service. There is a sharing of best practices that has led to a number of service integration initiatives which have improved public service delivery across Canada. The PSSDC is a parallel organization to the Public Sector Chief Information Officer Council (PSCIOC), which brings together information management and information technology leaders from the federal, provincial and territorial governments along with regional representatives from the Municipal Information Systems Association. The two Councils work collaboratively to enhance the efficacy of public service to Canadians.The PSSDC supports a research agenda to gain a better understanding of what drives excellence in public service.

Objectives of the PSSDC are to:

  1. Champion initiatives that positively influence effective, cost efficient citizen-centred service delivery within and between jurisdictions where possible
  2. Share information and insight; build a knowledge bank and networks including communities of practice that focus on strategic action to enhance service delivery for citizens and business clients
  3. Foster strong inter-jurisdictional relationships among the three orders of government
  4. Build partnerships with service delivery-related organizations such as the Shared Services Council, the Public Service Commissioners, the Municipal Service Delivery Officials and others
  5. Sustain a strong collaborative relationship with PSCIOC to further the service delivery improvement agenda.


The PSSDC fulfills its mission and achieves its objectives through a range of networks, activities, initiatives and partnerships that include:


Identifying and supporting a research program that furthers knowledge of client expectations, service requirements, service drivers, practical service improvements and, public/client perception of service provision. Communicating the research results and insights to senior public service leaders in the respective jurisdictions, to the broader public sector and to interested academia.

Best Practices

Identifying and sharing best practices in public sector service delivery, including cost effective service delivery models, service standards, policies, guidelines, tools and implementation.


Sharing current and emerging learning approaches, courses and learning delivery vehicles; developing, collaboratively, new learning models and identifying new and cost-effective learning and training requirements; and, arranging for cross–jurisdictional training and learning events.

Pan-Canadian Solutions

In collaboration with the PSCIOC and other organizations, developing solutions to service delivery problems for which a single solution may be used by jurisdictions to best meet customers needs and be cost effective for both the public sector and users, such as a single business number, identity management and service mapping.

Discussion Fora

Creating and supporting fora where service delivery leaders and practitioners may come together to share challenges, opportunities, insight and solutions to service delivery. These include: the semi-annual Council meetings, webinars and workshops.

Support to ICCS

Continuing to support the Institute for Citizen-Centred Service (ICCS) as the delivery agent for the PSSDC with respect to: implementing the Council’s research agenda and related communications; managing and implementing shared learning programs; providing a knowledge management repository; developing tools such as benchmarking; providing Secretariat Services to PSSDC and PSCIOC; and, managing projects and other Council initiatives.


Building partnerships with other service-related organizations to further the service delivery agenda. This includes organizations such as the Public Service Commissioners, the Vital Statistics Council, the National Governance Body for the Business Number, and the Economic Development Association.