The Research Committee is focused on delivering research projects
that help Canadian jurisdictions’ design and implement their service
improvement strategies for both external (client and citizen) and
internal (employee and stakeholder) audiences.
The Committee reports to
the Joint Councils of the Public Sector Service Delivery Council (PSSDC)
and the Public Sector Chief Information Officer Council (PSCIOC).
Membership of the Research Committee is drawn from PSSDC and PSCIOC
members, organizations within the Councils’ jurisdictions,
and the ICCS Research Standards Board.
The mandate of the Research Committee is to:
- consult and liaise with the PSSDC and PSCIOC and the Institute for
Citizen-Centred Service (including its Research Standards Board) to
identify research priorities;
- identify and frame appropriate research approaches and identify the
fiscal and human resources required to achieve research goals;
- undertake a range of research activities including commissioning
research through vendors, leveraging individual jurisdictional research
projects, engaging the academic community, inviting the submission of
research papers on key research topics, scanning best practices across
Canadian and international jurisdictions, and producing case studies in
key areas of interest);
- communicate and disseminate its research findings and products to the PSSDC, PSCIOC, ICCS and broader public sector communities.
Please click here to access the full repository of the Research Committee. Access is granted to members’ only. Password required.