The Institute for Citizen-Centred Service (ICCS) provides support services and serves as the neutral Federal Provincial Territorial and Municipal (FPTM) platform for collaboration and shared learning in support of the work of the Joint Councils, PSSDC and PSCIOC. 

  • The Public Sector Service Delivery Council (PSSDC) focuses on major public sector service delivery issues confronting all levels of government in Canada and is comprised of senior officials of service delivery organizations at the federal/provincial/territorial levels of government and senior municipal representatives via the Municipal Service Delivery Organization (MSDO).
  • The Public Sector Chief Information Officer Council (PSCIOC) focuses on pan-Canadian information technology and information management issues and is comprised of the Chief Information Officers of the federal/provincial/territorial governments and senior municipal IT representatives via the Municipal Information Systems Association (MISA).
  • The Councils also come together as a single entity, the Joint Councils, to address issues of common concern and interest.

The PSCIOC, PSSDC and ICCS exemplify a unique pan-Canadian model of inter-jurisdictional cooperation and collaboration, with benefits that include:

  • Reducing duplication of effort and encouraging development of consistent standards/approaches across Canada
  • Using limited public resources more efficiently through the pooling of funds for initiatives; allowing smaller jurisdictions to benefit from the expertise and resources of the federal government and larger provinces;
  • Allowing governments a unique window to address pan-Canadian issues within a consensus-oriented framework; and,
  • Providing singular information-sharing and networking opportunities across jurisdictions.

The ICCS provides support services to the Joint Councils, PSSDC and PSCIOC in the areas of management and administration, communication, liaison and relationship building, financial management, procurement and contract management.