The Certified Service Professional (CSP) is designed for frontline service delivery professionals. In addition to improving participant’s knowledge of the citizen-centred approach and professionalizing service delivery, the course focuses on the following:
In order to best meet your organization’s training needs, the ICCS has two options available.
Best suited for individuals who require flexibility when pursuing professional training.
Study the CSP Body of Knowledge on the ICCS Learning Management System. Take the CSP Exam and become certified.
Designed for organizations looking for an intensive training option for frontline service delivery staff.
Increase your service delivery competencies or those of your team by signing up for our C&L programs. Contact us for more information.
“Very enjoyable and informative.”
“I found the content of this course to be applicable to what I do, while a lot of other training courses aren’t.”
“The facilitators were excellent and very encouraging and understanding.”
“I initially did not know what to expect. In the end I found the content to be good and informative.”
“Overall I thought the course was very informative and I do feel that I have a stronger understanding of the concepts and issues related to service excellence.”