The Certification & Learning (C&L) programs offered by the ICCS provide high-quality professional education opportunities to public sector service delivery staff. Designed by senior leaders from the Canadian service delivery community, our programs aim to:

  • Establish a common language and consistent standard of excellence within the service delivery community
  • Professionalize the service delivery practice
  • Encourage the use of the citizen-centred approach

The ICCS offers two certification streams, along with a variety of in-person courses, intended to offer flexible training options to your organization. We also offer a Train-the-Trainer program for organizations interested in increasing their internal capacity.

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Increase your service delivery competencies or those of your team by signing up for our C&L programs. Contact us for more information.