In 2018, the ICCS Board of Directors developed a Strategic Business Plan which identified the ICCS priorities and created a roadmap including key success factors for the next three years. In addition, the Board undertook an analysis of its Human Resources policies and procedures which identified areas for improvement. The Board Governance Committee took on an expanded role which included human resources. The Committee will be responsible for recruitment, succession planning and development of Board members and Executive staff.
I am pleased to report that in 2017-18, the Institute for Citizen-Centred Service (ICCS) experienced one of the most successful years in its history. This success stems from: strong leadership and direction from our Board of Directors; the commitment, dedication and hard-work from our exceptional team; and, a resurgence in the demand for more citizen-centred public services across Canada and globally. Combined together, these key factors point to a future of great opportunity for the ICCS.
29.9% increase in Certified Service Professionals
10% increase in Certified Service Managers
More than 220 twitter followers to date
In 2016/17, we continue the revenue positive fiscal trend from the previous year across all business lines while averaging lower expenditures.