The ICCS continued to provide Secretariat support to two National Councils - the Public Sector Service Delivery Council (PSSDC) and the Public Sector Chief Information Officer Council (PSCIOC).

The Councils also come together as a single entity, the Joint Councils, to address issues of common concern and interest. There are a number of sub-committees of the Joint Councils, PSCIOC and PSSDC focused on key priority areas.

The ICCS Secretariat organized the Fall 2016 and Winter 2017 meetings of the Joint Councils in Victoria, BC and Ottawa, ON respectively.

In 2016-2017, the Public Sector Service Delivery (PSSDC) Channel Shifting Working Group commissioned a Behavioural Insights (BI) Playbook. This Playbook is intended to provide you with the information required to apply behavioural insights for the purposes of shifting citizens to online channels. The Playbook is not a ‘one-size fits all’ approach. Rather, the guide has been developed to offer common frameworks and flexible approaches to suit the needs of your project. We encourage you to use the case studies and the tools and resources to elevate your ability to apply the steps outlined in this Playbook. A copy of the Behavioural Insights Playbook can be found on the ICCS website at

Joint Councils 2017 & beyond

Joint Councils members are working on a roadmap to effectively support Canada’s next generation of Digital Government. Main priority areas of the Joint Councils are Digital Identity, Digital Strategy and Client Centric Services along with other areas of work focused on Research, Open Data, Privacy and Identity Management. The PSSDC’s main priorities are Client Centric Services, Channel Shifting, Service Network Collaboration and Service to Business. The PSCIOC’s main priorities are Cyber Security, Cloud services, IT procurement and Identity Management.

Priorities for 2017-2020

Joint Councils

Digital Identity

Digital Strategy

Client-Centric Services


Cyber Security

Cloud Services

IT Procurement and Identity Management


Client-Centric Services

Service to Business

Service Network Collaboration