Heintzman Leadership Award

The Heintzman Leadership Award is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual that has demonstrated outstanding leadership within the Canadian public sector in promoting citizen-centred service.

Background #

Ralph Heintzman was the founder of the Citizen Centred Service Network in 1997, while Vice Principal of the Canadian Centre for Management Development. When he moved to the Treasury Board Secretariat in 1998, he created the Public Sector Service Delivery Council, which he co-chaired until 2002. It was his vision and commitment that helped the Council to grow as an important new platform for joint inter-governmental research, learning and collaborative action to improve service to Canadians. He was also one of the chief architects behind the design, funding and creation, of the Institute for Citizen Centred Service. It seems therefore, most appropriate that ICCS name its annual Leadership Award in honour of the person who provided the leadership to bring ICCS to life.

The ICCS mission and mandate statement includes the following objective:

To measure and monitor the progress of the public sector in improving citizen satisfaction with public-sector service delivery, and develop the means to recognize excellence in citizen-centred service.

Award Winners #

The Heintzman Leadership Award is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual that has demonstrated outstanding leadership within the Canadian public sector in promoting citizen-centred service. In particular, recipients of the Award have demonstrated superior and sustained leadership that has resulted in transformational change to the quality of public sector service delivery both within their own jurisdiction, and across jurisdictional boundaries. Such leadership qualities may be reflected in any number of ways, including the ability to articulate and promote a vision for citizen-centred service, the strength of partnerships forged in the pursuit of service excellence, and/or the innovative projects the nominee launched throughout his/her career.

2016 Heintzman Leadership Award Winner #

The ICCS is proud to announce Frank D'Onofrio as the 2016 Heintzman Leadership Award winner in recognition of his substantial contribution to the promotion of, and commitment to citizen-centred service delivery in Canada.

Previous Award Winners #

Prior to the introduction of the Heintzman Leadership Award, the ICCS awarded an annual Excellence in Public Service Delivery Award.

Award Selection #

The annual Heintzman Award selection panel is drawn from representatives from the Federal, Provincial/Territorial and Municipal orders of government. Nominations for the 2017 award are now open. Deadline for submissions is September 29th, 2017, 11:59 pm, EDT.