Heintzman Leadership Award

Nominations for the 2018 Heintzman Leadership Award are now being accepted.  Deadline for submissions is September 28, 2018, 11:59 pm EDT. #


The Heintzman Leadership Award is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual that has demonstrated outstanding leadership within the Canadian public sector in promoting citizen-centred service.

Background #

Ralph Heintzman was the founder of the Citizen Centred Service Network in 1997, while Vice Principal of the Canadian Centre for Management Development. When he moved to the Treasury Board Secretariat in 1998, he created the Public Sector Service Delivery Council, which he co-chaired until 2002. It was his vision and commitment that helped the Council to grow as an important new platform for joint inter-governmental research, learning and collaborative action to improve service to Canadians. He was also one of the chief architects behind the design, funding and creation, of the Institute for Citizen Centred Service. It seems therefore, most appropriate that ICCS name its annual Leadership Award in honour of the person who provided the leadership to bring ICCS to life.

The ICCS mission and mandate statement includes the following objective:

To measure and monitor the progress of the public sector in improving citizen satisfaction with public-sector service delivery, and develop the means to recognize excellence in citizen-centred service.

Award Winners #

The Heintzman Leadership Award is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual that has demonstrated outstanding leadership within the Canadian public sector in promoting citizen-centred service. In particular, recipients of the Award have demonstrated superior and sustained leadership that has resulted in transformational change to the quality of public sector service delivery both within their own jurisdiction, and across jurisdictional boundaries. 

2017 Heintzman Leadership Award Winner #

The ICCS is proud to announce Bette-Jo Hughes as the 2017 Heintzman Leadership Award winner in recognition of her substantial contribution to the promotion of, and commitment to citizen-centred service delivery in Canada.

Previous Award Winners #

Award Eligibility and Evaluation Criteria #

The following set of guidelines outline the criteria by which the nominations will be considered, and governs the nomination process.

A.  Public Service in Canada (Federal, Provincial/Territorial, Municipal)  

The Heintzman Leadership Award was established to recognize public servants within Canadian jurisdictions who have demonstrated outstanding leadership in promoting citizen-centred service for Canadians.  Therefore the nominee must be an active or former public servant.

B.  Organizational Role 

The Heintzman Leadership Award was established to recognize leadership throughout the service community, including policy leaders, operational leaders, technology leaders, and internal service leaders.

C.  Outstanding Leadership 

The recipient of the Heintzman Leadership Award will have demonstrated an exceptional degree of leadership, relative to his or her peers, in the promotion of citizen-centred service.  Such leadership qualities may be reflected in any number of ways, including the ability to articulate and promote a vision for citizen-centred service, the strength of partnerships forged in the pursuit of service excellence, and/or the innovative projects the nominee launched throughout their career.

D.  Sustained Leadership

The recipient of the Heintzman Leadership Award will have demonstrated their leadership throughout his or her career and over a prolonged period of time.

E.  Transformational Influence 

The recipient of the Heintzman Leadership Award will have led their organization(s) in a way that fundamentally changed the approach to public sector service delivery.  This transformative change could be cultural or operational, but it must have reoriented the organization(s) toward serving the needs of their clients and the broader Canadian population.

F.  Inter-department and Inter-jurisdictional 

The recipient of the Heintzman Leadership Award will have demonstrated leadership both across departmental boundaries within their own jurisdiction, and across jurisdictional boundaries.  Such inter-departmental and inter-jurisdictional leadership may be demonstrated through collaborative projects and/or through active participation in cross-boundary communities of practice.

Award Selection: #

The annual Heintzman Award selection panel is drawn from representatives from the Federal, Provincial/Territorial and Municipal orders of government.