History of ICCS

In 1998-99, the award-winning, intergovernmental Citizen-Centred Service Network (CCSN) recommended the establishment of an institute to sustain and further develop its efforts to improve citizen satisfaction with public-sector service delivery in Canada. The ICCS is the product of this vision. Learn how citizen-centred service is different from client-centred service.

The federal, provincial, and territorial representatives of the Public Sector Service Delivery Council (PSSDC) agreed to establish the ICCS as an ongoing centre of expertise in citizen-centred service. Supported by the Public Sector Chief Information Officers Council (PSCIOC) and incubated by the Institute of Public Administration of Canada, the ICCS is working with governments across Canada (and around the world) to improve citizen satisfaction with public-sector service delivery.

In August of 2005, the ICCS was incorporated as a non-profit organization. The ICCS Board of Directors is made up of leaders in service delivery and information technology from municipal, provincial and federal public sectors across Canada.