David Miller — 2004 Heintz­man Lead­er­ship Award Winner

The Heintzman Leadership Award is given annually by the Institute for Citizen-Centred Service (ICCS) to the person that the Selection Panel believes has demonstrated outstanding leadership within the public sector in promoting citizen-centred service. In particular, recipients of the award have demonstrated outstanding and sustained leadership within a jurisdiction or across jurisdictions to make public-sector service more responsive to the needs of citizens.

The 2004 Heintzman Award was presented to David Miller in recognition of his enormous contributions to the promotion of citizen-centred service within the Government of Canada, across Canada, and around the world.

David Miller is a recognized champion of citizen-centred service across Canada and throughout the world. In recent years, he has been:

  • a key leader in the development of citizen-centred services such as online tax filing;
  • a visionary collaborator working with provincial and municipal colleagues to deliver seamless, integrated service;
  • a tireless supporter of the Lac Carling Congress as a member of the organizing committee;
  • a willing advisor on citizen-centred service to governments in Canada and around the world; and
  • an invaluable colleague and friend to all within the public-sector service community.

David Miller began his public service career at the bottom of the ladder as a Clerk 1 and will end it at the most senior level. During this time he has been a visionary leader, exemplifying the qualities that the Heintzman Leadership Award was established to recognize: outstanding and sustained leadership in not only delivering citizen-centred services, but in truly transforming public services – working horizontally across jurisdictions to make services available in a seamless and integrated way for Canadians.