Dan Batista — 2013 Heintz­man Lead­er­ship Award Winner

The Institute for Citizen-Centred Service’s (ICCS) Heintzman Leadership Award is a national award presented annually to an individualwho has demonstrated outstanding leadership within the Canadian public sector in the promotion of citizen-centred service delivery. In particular, recipients of the Award have demonstrated superior and sustained leadership that has resulted in transformational change to the quality of public sector service delivery, both within their own jurisdictions and across jurisdictional boundaries. Past winners representing all three orders of government include: Art Daniels, David Millar, Lori MacMullen, Brian Marson, Andrew Mellor, Scott Campbell, Roy Wiseman, Bob Stark, Sue Corke and David Szwarc.

The ICCS is proud to announce Dan Batista as the 2013 Heintzman Leadership Award winner in recognition of his substantial contributions to the promotion of, and commitment to, citizen-centred service delivery in Canada.

As Senior Director, Service Delivery and Partnerships, at Industry Canada, Dan Batista has provided instrumental leadership which led to significant accomplishments for Canadian businesses and multi-jurisdictional partners. Dan has been involved in three major on-line projects: the Business Gateway Portal, Canada Business Network and BizPal. Working with partners from other departments, provinces, territories and municipalities, Dan has led the improvement of services to business entrepreneurs across Canada.

Dan Batista’s strong leadership is demonstrated in his willingness to establish and improve collaboration with other government departments and other orders of government in support of service to businesses. Dan not only empowers his own staff in the improvement of service to business but also staff and senior executives from his and other federal departments and jurisdictions. He has led various projects that exemplify innovation, partnership and portability, proving what can be achieved when multiple orders of government work together to streamline services to Canadians.

The winner of the 2013 award truly exemplifies the high expectations embodied in the ICCS Heintzman Leadership Award.