Andrew Mel­lor — 2008 Heintz­man Lead­er­ship Award Winner

The Heintzman Leadership Award is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual that has demonstrated outstanding leadership within the Canadian public sector in promoting citizen-centred service. In particular, recipients of the award have demonstrated superior and sustained leadership that has resulted in transformational change to the quality of public sector service delivery both within their own jurisdiction, and across jurisdictional boundaries.

The 2008 Heintzman Leadership Award is presented to Andrew Mellor in recognition of his vast contribution to the promotion of and commitment to citizen-centred service across all levels of government in Canada.

Andrew Mellor was a Regional Manager for ServiceOntario, Southwest Region and understood that citizens’ access didn’t recognize jurisdictional boundaries and set out to work developing a service model that would meet the needs of citizens: a one-window approach to government. Examples of his leadership included:

  • Working with Federal, Municipal, Not-for-Profit sectors creating ‘One Stop’ Centres
  • In Kitchener, Provincial employees worked out of Municipal offices and provided Provincial/Municipal information
  • In Sarnia, the templates developed are in use in ServiceOntario Centres across Ontario
  • Piloted successfully the Common Counters to address the issue of siloed customer service
  • He was instrumental in the marketing and development of a Citizen-Centric tool the “Lost Wallet Kit” to guide citizens in the replacement of key identity documents
  • Working closely with staff, the client satisfaction rating in Southwestern Ontario is 98.95%

In recognition of his outstanding, innovative and transformational leadership in promoting citizen-centred approaches to service delivery, the Institute for Citizen-Centred Service proudly awards Andrew Mellor the 2008 Heintzman Leadership Award.