Executive Director, Institute for Citizen-Centred Service
Dan Batista comes to the ICCS from the Government of Canada where he was the Senior Director of Service Delivery and Partnerships in the Small Business branch of Industry Canada (IC). As the Senior Director, he was responsible for managing key services to small businesses and entrepreneurs including the Canada Business Network, BizPaL and a number of web-based information products. In addition, Dan led the Service for Business initiative at IC, which included the development of the departmental service strategy, the establishment of a user-centred design service lab and the advancement of the Canada Revenue Agency (CRA) business number as the federal government’s common business identifier.
Prior to becoming Senior Director of Service Delivery and Partnerships, Dan held several Director level positions related to online service delivery, innovation and trade within Industry Canada and Foreign Affairs and International Trade.
Dan has a Master of Public Administration degree from Carleton University and a Master of Electronic Commerce degree from Dalhousie University.
In recognition of his commitment and dedication to developing innovative online services for Canadian citizens and business over the course his career, Dan received a Queen Elizabeth II Diamond Jubilee Medal in 2012 and the Institute for Citizen-Centred Service 2013 Ralph Heintzman Leadership Award.