The Institute for Citizen-Centred Service (ICCS) was created in 2005 by the Public Sector Chief Information Officer Council (PSCIOC) and the Public Sector Service Delivery Council (PSSDC) as a not-for-profit organization to provide an inter-governmental platform to pursue partnerships and coordinate initiatives focused on innovative public sector service delivery and IT/IM initiatives.This includes research, the Common Measurements Tool and certification and learning programs. The ICCS also provides secretariat services to the two Councils, including agenda management and logistics support for biannual in-person meetings of the Councils and regular teleconferences as well as hosting websites (public and members-only) and managing the financial accounts of the Councils.

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